Product name: Contact Form

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Product reference number

324

Marketing Classification

Communication

System Main Classification

Publications

System Sub Classification

Website

General introduction

The Contact Form is one of ContentForces' components that can be used on your website. It is a very efficient tool to get in touch with your potential clients. The Contact Form allows your website visitors to leave their personal contact information and a request about the products, services and/or the company. When the website visitors enter the Form, the website manager will obtain access to the website visitors' information (lead or prospect). Your sales team will have the opportunity to conact potential clients who are truly interested in your company, products or services.

Key benefits

Its a convenient way for your website visitors to contact your company 24/7.
The website manager can process the lead in the Content & Campaign Management System (CCMS).
Powerful database maintains information about clients.
Your company can get requests for information from potential clients.
Useful source of information about clients' needs and expectations.

Website visitor perspective

The website visitor is interested in information about the company and/or your company's products or services from the website.
The website visitor clicks on the link/button/navigation (e.g. 'contact') that goes to the Contact Form (optionally: Quick Contact Request can be located on various pages).
The website visitor enters the Contact Form with his request and contact data.
After selecting some information, the website visitor submits the Contact Form.

Website manager perspective

The design for the Contact Form corresponds to the base design.
At the beginning of the website implementation process, the website manager can choose from different types of fields (for the convenience of the website visitors and for the efficiency to manage the entered data): Text fields (single line), Radio buttons , Check boxes, Drop downs with possible selection/question choices and Textarea (larger text box/multiple lines).
There is a possibity to use various types of displays within one Contact Form.
An e-mail notification about every new submitted order is delivered to the website manager - one order(or more) per e-mail address.
Submitted Contact Forms can be processed in CF CCMS by Changing the status from 'new leads', 'qualified leads', 'leads to close deal' and 'disqualified leads'.
Multilingual approach - the same Contact Form can be setup by ContentForces for different regions/languages. The labels for every field in the Contact Form can be easily translated by the website manager.
The default fields for the Contact Form include: Name, Company, Phone, E-mail, Subject, Message.
Other possible fields: Prefix (e.g. Mr, Ms)/ Title, First name, Last name, Middle Initial, Message, Address (address line 1, address line 2), City, State or province, Country, Postal/area/zip code, Contact phone/cell number/ home phone / work phone, Comments and Requests, Yes/no questions.