Product name: Order Form

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Product reference number

334

Marketing Classification

E-commerce

System Main Classification

Publications

System Sub Classification

Website

General introduction

The ContentForces Order Form is a component that can be used on your website to enable efficient conversion of your website visitors into customers. It gives you a competitive advantage by allowing your customers to order the product or service directly from your website where its details are easily found. Moreover, the ContentForces Order Form is flexible enough to be used to order less typical items than products – such as prescriptions or invitations.

Key benefits

Your company can sell directly via the Internet.
There is a possibility to process an order in the Content & Campaign Management System (CCMS).
A convenient 24/7- way for your web visitors to order products or services in an intuitive manner.
It provides a concise review of the order and visitor's input in one place.

Website visitor perspective

The website visitor wants to order a product or service.
On the Product Detail or Product Variant Detail (if applicable) page, the website visitor can see the order form. This component consists of product name, quantity, price and total price (obligated parameters). There can also be optional parameters such as Vat, tax, discount, shipping costs and required prepayment. When a website visitor edits a product's quantity, the total price for the order is recalculated automatically. Finally, the client can click on the 'Order Now' button to start ordering.
After clicking on the 'Order Now' button, the website visitor is redirected to the 'Terms and Conditions Agreement' form which is the optional step. The customer can read all terms and then click on the 'I Agree' button. There is also a 'Cancel' button if the website visitor wants to resign from the order.
The next step is 'Confirmation of ordered products'. This is a read-only form, where the website visitor can only see selected product(s) and other data. The website visitor can click on the 'Confirm' button and go further or the 'Back' button and return to the Product Detail or Product Variant Detail page.
Next, the website visitor is redirected to another optional step which is the ContentForces 'Login' component (or registration, in case of the first visit). The contact data is copied automatically to the data fields in the next step with the possibility to edit the data.
If you do not choose the 'Login' component, your website visitor will have to fill in all personal information manually in the 'Fill personal data' step. Apart from that, this step also contains the order information that was confirmed earlier in a read-only format, above the personal information. The website visitor can click on the 'Confirm' (going to the next step) button or 'Back' (going to the previous step).
Then, the website visitor receives his order form as ready-only, can view this and make final confirmation of the order by clicking on the 'Confirm' button. If the website visitor clicks on the 'Back' button, he will return to the previous step. The website visitor is also able to print the confirmation of the order by clicking on the link on this page – clicking it causes a new window to open with a printer friendly version of the order confirmation and a pop-up print window of a browser.
You can also choose the ContentForces Payment Integration Service to be the next step.
The last step consists of a 'Thank you' page (it appears when a payment system confirms the payment) or a 'Failure' message (when a payment was not confirmed) page.
Simultaneously, the web visitor can receive a confirmation of the total order to his e-mail inbox.

Website manager perspective

The Order Form must include: product name, quantity, price and total price
The website manager can choose additional parameters such as: Vat, tax, discount, shipping cost, required prepayment.
For the personal data form, possible fields are: company name, name, surname, E-mail, telephone, address, postal code, city, country, delivery company, delivery name, delivery surname, delivery E-mail, delivery telephone, delivery address, delivery postcode, delivery city, delivery country and others specified on request.
E-mail notification about every new order is delivered to the website manager, each order (or more) per email address.
An overview of all the submitted orders is available in CCMS.
A submitted order can be processed in CCMS by changing the statuses from ordered, invoiced, paid or delivered.
The design for an order form corresponds with the base design.
The same order form can be set up by ContentForces for different regions/languages. The labels for every field in the order form can be easily translated by the website manager.